Privacy Policy
AYRO respects your privacy and is committed to protecting the personal information you share with us when you use our website, booking services, customer account, partner services, support channels, and related features.
AYRO respects your privacy and is committed to protecting the personal information you share with us when you use our website, booking services, customer account, partner services, support channels, and related features.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we may keep it, when it may be shared, and the choices available to you.
By using AYRO, you acknowledge that your personal information may be processed as described in this Privacy Policy.
## 1. About AYRO
AYRO is a travel and booking marketplace that may provide access to services including:
- Car rentals
- Stays and accommodation
- Private transfers
- Tours and experiences
- Booking management
- Customer support
- Partner and vendor services
Some services offered through AYRO may be provided directly by independent partners, vendors, property operators, vehicle providers, transfer companies, activity providers, or other third parties.
## 2. Information We Collect
We may collect information that you provide directly to us, information generated through your use of AYRO, and information received from service providers or partners.
### Account information
When you create or use an AYRO account, we may collect:
- First and last name
- Email address
- Phone number
- Country
- Password in encrypted or hashed form
- Account preferences
- Communication preferences
- Referral information
### Booking information
When you request or complete a booking, we may collect:
- Booking reference
- Service selected
- Travel dates
- Pickup and drop-off information
- Check-in and check-out details
- Number of passengers or guests
- Room or accommodation preferences
- Optional extras
- Special requests
- Flight information when relevant
- Notes submitted with a booking
- Booking status
- Cancellation, reschedule, or refund requests
### Identity and driving information
For certain services, particularly vehicle rentals, we may request:
- Identification document type
- Passport or identification number
- Driving licence number
- Driving licence expiry date
- Driving licence images
- Other information reasonably required to verify booking eligibility
We only request this information when it is relevant to the requested service.
### Payment information
Depending on the payment method used, we may collect or process:
- Payment method
- Payment status
- Transaction references
- Amounts paid or outstanding
- Currency
- Bank transfer references
- Payment receipt or proof of payment
Payment card details may be processed directly by third-party payment providers. AYRO may not receive or store full card details when payment is handled by an external payment processor.
### Communications
We may collect communications submitted through:
- Customer support
- Vendor or partner messaging
- Booking enquiries
- Contact forms
- Support tickets
- Reviews
- Messages relating to bookings
- Cancellation or refund requests
### Reviews and uploaded content
If you submit reviews or upload content, we may collect:
- Rating
- Review title
- Review text
- Photos
- Responses or replies
- Related booking information
### Technical information
When you use AYRO, we may automatically collect certain technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referral source
- Session information
- Language preferences
- Security and error logs
## 3. How We Use Your Information
We may use personal information to:
- Create and manage your AYRO account
- Process booking requests
- Confirm service availability
- Calculate booking prices
- Process or verify payments
- Communicate with you about your booking
- Provide customer support
- Send booking, payment, security, and service notifications
- Manage cancellations, refunds, and rescheduling requests
- Provide invoices and booking documents
- Verify identity or driving eligibility when necessary
- Connect customers with relevant service providers
- Prevent fraud, abuse, and unauthorized access
- Improve the performance and reliability of AYRO
- Maintain platform security
- Analyse service usage
- Comply with legal or regulatory obligations
- Resolve disputes
- Enforce our terms and policies
Where permitted, we may also use your information for optional marketing communications if you have chosen to receive them.
## 4. Legal Bases for Processing
Depending on your location and the circumstances, we may process personal information because:
- It is necessary to provide a service or fulfil a booking request
- It is necessary to perform a contract with you
- You have provided consent
- We have a legitimate business interest in operating, securing, and improving AYRO
- We need to comply with a legal obligation
- Processing is necessary to establish, exercise, or defend legal claims
Where processing is based on consent, you may withdraw your consent where applicable.
## 5. Sharing Information With Service Providers and Partners
AYRO may share information with third parties when necessary to provide the requested service.
These parties may include:
- Car rental providers
- Property owners or accommodation operators
- Transfer providers
- Tour and experience providers
- Payment processors
- Banking or payment service providers
- Hosting providers
- Email and notification providers
- Customer support providers
- Security and fraud-prevention providers
- Professional advisers
- Authorities where required by law
We aim to share only information that is reasonably necessary for the relevant purpose.
For example, a booking provider may need your name, phone number, booking details, travel dates, and relevant service information in order to fulfil your reservation.
## 6. Independent Partners
Some services displayed on AYRO may be operated by independent partners.
These partners may process personal information independently in connection with the service they provide.
Their processing practices may also be governed by their own privacy notices, terms, and legal obligations.
AYRO is not responsible for the privacy practices of independent third parties outside the scope of AYRO's own processing activities.
## 7. Payments
Payments may be processed using external payment providers.
When you use a third-party payment service, your payment information may be processed directly by that provider according to its own privacy and security policies.
AYRO may receive transaction information such as:
- Payment status
- Transaction ID
- Amount
- Currency
- Payment method
- Confirmation information
AYRO should not require users to send full payment-card credentials through ordinary messages or support channels.
## 8. Bank Transfer Information
When bank transfer is available, AYRO may provide approved payment account information for customer payments.
If you upload proof of payment, AYRO may store:
- Transfer receipt
- Payment reference
- Payment note
- Related booking information
Payment proof may be accessible only to authorized personnel where reasonably necessary for payment verification.
## 9. Cookies and Similar Technologies
AYRO may use cookies and similar technologies to:
- Maintain secure sessions
- Keep users signed in
- Store language preferences
- Protect against security threats
- Support booking functionality
- Remember user preferences
- Analyse website performance
Some cookies may be essential for the operation of the website.
Where required, optional cookies may be subject to your consent.
## 10. Data Security
AYRO uses reasonable technical and organizational measures designed to protect personal information.
These measures may include:
- Encryption in transit
- Password hashing
- Access controls
- Authentication controls
- Restricted administrative access
- Security logging
- Server-side validation
- Secure session handling
- Protected document storage
- Monitoring for suspicious activity
However, no online service or storage system can guarantee absolute security.
You are responsible for keeping your password confidential and for notifying us if you believe your account has been compromised.
## 11. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain booking and payment records
- Resolve disputes
- Prevent fraud
- Meet accounting requirements
- Comply with legal obligations
- Enforce contractual rights
Retention periods may vary depending on the type of information and applicable legal requirements.
Information that is no longer required may be deleted, anonymized, or securely archived.
## 12. Your Rights
Depending on the laws that apply to you, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request a copy of your information
- Request data portability where applicable
- Opt out of optional marketing communications
Some rights may be limited where AYRO must retain information for legal, contractual, security, fraud-prevention, accounting, or dispute-resolution purposes.
## 13. Updating Your Information
Registered customers may be able to update certain personal details through their AYRO account.
If information cannot be updated directly through your account, you may contact AYRO support.
You are responsible for ensuring that the information provided in connection with your account and bookings is accurate and current.
## 14. Marketing Communications
If you choose to receive promotional communications, AYRO may send you information about:
- Services
- Offers
- Promotions
- Travel recommendations
- New platform features
You may unsubscribe from optional marketing communications at any time.
Operational messages relating to bookings, payments, account security, legal notices, or service updates may still be sent when necessary.
## 15. Children
AYRO is not intended for children who are not legally permitted to enter into booking or travel-service agreements.
Bookings involving minors should be made or supervised by a parent, legal guardian, or other authorized adult where required.
We do not knowingly seek to collect unnecessary personal information from children.
## 16. International Data Processing
AYRO's service providers or partners may operate in different countries.
As a result, personal information may be processed or stored outside the country where you live.
Where required, appropriate safeguards may be used for international transfers of personal information.
## 17. Third-Party Links
AYRO may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, availability, or content of external websites.
You should review the privacy policy of any third-party service before providing personal information.
## 18. Fraud and Security Monitoring
We may process account, booking, transaction, device, and technical information to detect or prevent:
- Fraud
- Payment abuse
- Unauthorized account access
- Automated abuse
- Suspicious booking activity
- Security incidents
- Violations of AYRO policies
Where reasonably necessary, suspicious activity may be reviewed manually by authorized personnel.
## 19. Changes to This Privacy Policy
AYRO may update this Privacy Policy from time to time.
When material changes are made, we may update the "Last updated" date and, where appropriate, provide additional notice.
Your continued use of AYRO after an updated policy becomes effective may be subject to the revised Privacy Policy.
## 20. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, you may contact AYRO through the contact information published on the AYRO website.
**AYRO**
Website: [Insert official AYRO website]
Email: [Insert privacy or support email]
Phone: [Insert phone number]
Address: [Insert legal business address]
For privacy-related requests, please include enough information for us to identify your account or booking without sending unnecessary sensitive information.